Java Pilates Wellness

Privacy Policy

Last updated: July 6, 2026

This Privacy Policy describes how Java Pilates Wellness ("we", "our", or "us") collects, uses, and protects your information when you use the Java Pilates Wellness mobile application (the "App"), available on Google Play.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Account information: name, email address, and phone number when you register.
• Profile information: optional details such as a profile photo.
• Class and booking data: classes you book, attend, or cancel, and your membership or package status.

Information collected automatically:

• Usage and analytics data: app interactions, screens viewed, session duration, and crash reports, collected via Google Firebase (Firebase Analytics and Crashlytics).
• Device information: device model, operating system version, unique device identifiers, and general (non-precise) location derived from your IP address.

2. How We Use Your Information

• To create and manage your account.
• To process class bookings, attendance check-ins, and membership packages.
• To send you important notifications about your bookings, schedule changes, or membership status (via push notifications).
• To improve the App's performance, fix bugs, and understand how the App is used.
• To provide customer support.

3. Third-Party Services

The App uses the following third-party services, which may collect information used to identify you:

• Google Firebase (Analytics, Crashlytics, Cloud Messaging)
• Google Play Services

These services process data in accordance with their own privacy policies, linked above.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With the studio's staff and instructors for the purpose of managing classes and attendance.
• With service providers (such as Firebase) that help us operate the App.
• When required by law or to protect our legal rights.

5. Data Retention and Deletion

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated personal data at any time by contacting us at the email address below. We will process deletion requests within 30 days.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us at:

• Email: support@javapilateswellness.com
• Studio: Java Pilates Wellness, Surabaya, Indonesia